Delivery & Returns

Sunseeker reserves the right to reject the returns of goods which are not returned in accordance with our Returns Policy.

This policy is applicable only to online customers and does not extend to customers who have purchased from a Sunseeker stockist or retailer. 

Items purchased from a Sunseeker stockist/retailer are bound under that retailer's Returns and Exchanges Policy.

Sunseeker cannot be held accountable, or provide refunds or exchanges, for purchases made outside of shop.sunseekerswimwear.com.

For further information on these specific returns policies contact cs@sunseekerswimwear.com.

ADDITIONAL SHIPPING INFO

• Please note, your order will be shipped on a DDU (Delivery Duty Unpaid) service and you may be required to pay duties and taxes on your purchase when it arrives in the destination country. Our courier will contact you in advance of delivering the goods.
• Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
• Please note - we cannot undervalue orders or mark them as a gift.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you must meet the following criteria:

●  Item is unused (i.e. not worn) 

●  In the same condition that you received it

●  In its original packaging

●  To be sent back to the listed address below 

●  Provide a receipt or proof of purchase 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Gift cards are also non-refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cs@sunseekerswimwear.com.

 

Sale items

Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at cs@sunseekerswimwear.com and send your item to: Sunseeker Swimwear Ltd, Unit 2106, 21/F, Laford Centre, 838 Lai Chi Kok Road, Kowloon, Hong Kong.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product for a refund/exchange, you should mail your parcel to:

Unit 2106, 21/F, Laford Centre

838 Lai Chi Kok Road

Kowloon, Hong Kong

Sunseeker Swimwear Ltd.

 

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.